Organized according to frequently asked questions by the customer.
Contact number for the online store: 0534 955 53 45
Customer relations working hours;

• Weekdays: 09:00 - 18:00 LT (local time)
• Saturday: 10:00 - 18:00 LT
  On public holidays, it serves between 12:00 - 18:00 LT.
• About My Order
• HOW CAN I MAKE AN ORDER?
• After you find the product you want to buy, select it and use the add to cart button. Then you can go to your cart and complete your shopping. After choosing the delivery type, enter the correct address information. Select the payment type and confirm by clicking the payment button.
• HOW CAN I TRACK MY ORDER?
• You can see the status of your order in your membership account, or you can get detailed information about the status of your order by clicking on the cargo tracking number in the e-mail you will receive after your order is shipped. You can also access detailed information from the cargo tracking section on our website with your cargo tracking number.
• WHAT IS THE DELIVERY TIME OF MY ORDER?
• We aim to ship orders within 5 working days. It is delivered to our warehouse address in one day at distances less than 600 km, in two to five days at distances of more than 600 km. Specified as mobile area; Delivery times to locations or units may differ on certain days of the week. In regions where cargo companies do not distribute, you will need to receive your products from the branch.
• DO YOU SHIP CARGO ON WEEKENDS?
• Aras and MNG Cargo serve until 12:00 on Saturdays.
• Yurtiçi Cargo is at your service until 16:00 on Saturday.
• No delivery on Sunday.
• HOW CAN I REACH THE INVOICE FOR MY ORDER?
• The e-archive invoice of your order is sent to your e-mail address registered in our system from deephumansturkey@gmail.com e-mail address.
• Order Change
• I MADE A FAULT WHILE CREATING AN ORDER, HOW DO I FIX IT?
• Since the invoice is issued automatically by the system shortly after the order confirmation, it is not possible to change the content, add or remove products in the order.
• On our site, you can only exchange products with sizes. There is no change with a different color, different product.
• HOW DO I CHANGE MY ORDER ADDRESS?
• If your order has not been issued, you can send the current address information you want to be delivered to our customer relations number.
• WHAT SHOULD I DO FOR A WRONG OR DEFECTIVE ITEM?
• You have to check your order as soon as you receive it. You should not accept the package that you think is open, damaged in shipping or missing, and you should keep a report. You can ensure that the package is returned by delivering the package to the cargo authority.
• Order Cancellation and Refund
• HOW DO I CANCEL MY ORDER?
• In the preparation phase of the order, our Happy Customer Team will ensure the cancellation of the order. Refund will be directed within 7 working days in the type of payment you have made.
• HOW DO I RETURN MY ORDER?
• To create a return or exchange request; quantity, reason for return or exchange, your request, your description. Send the product along with the invoice to the delivery address. You can contact our customer relations for the delivery address.
•   WHEN WILL THE RETURN FEE RETURN TO MY ACCOUNT?
• Refunds for products that comply with the return conditions are made within 2 to 7 working days after the return confirmation mail is received.
• WILL I PAY SHIPPING FEE ON MY RETURNS?
• You can send your package to our warehouse free of charge with our contracted MNG Cargo.   You can contact our customer relations for the return code of the contracted cargo company .

• Payment

• WHAT ARE THE PAYMENT OPTIONS?

• Credit Card, debit card, Bank Transfer, EFT and Gift Certificate.

• HOW CAN I MAKE PAYMENT?
• After creating your order, go to your cart and use the complete order button. After entering your information, choose one of the card options, complete your payment with the security message that will be sent to your phone.
• HOW CAN I PAY WITH A GIFT Voucher?
• Select "E-check" from the options on our payment options page before completing your order. Confirm by entering the check number and pin code sent to your e-mail address. After the discount is realized, you can choose other payment options and make the remaining payment.